Shipping Policy

Orders received by 6am HAST are usually sent out the following Tuesday. This schedule is subject to change based on holidays and farm activities but we will always send you a shipping confirmation with tracking information.

Hawaii

Orders are shipped by first class mail within the state of Hawaii. Larger order may be shipped by USPS priority mail. Shipping is $5 on all Hawaiian islands. Shipping time is generally 2-3 days.

U.S. mainland and other states

Orders are shipped by USPS Priority to US mainland. Shipping fees may vary depending on the weight. Shipping time generally takes 3-7 business days.

Canada

Canada customers may choose their preferred service but please note the expected transit time as packages are frequently delayed in customs.

Wholesale orders

For wholesale orders please contact us by email or phone. International customers with orders processed through paypal will be contacted for additional shipping costs. For an estimate of shipping costs to other countries, please send an email request to info(at)maunakeatea.com with your desired items for purchase.

Free Shipping

Free shipping on orders over $75 (U.S. only). We ship either USPS first class or priority mail.

Payment

Web orders are most easily handled with Square credit card payment.  For Paypal users and other methods of payment, please request an invoice for payment online.  For custom orders, send an email and we will quote directly to your needs.

***Please do not send your credit card information over email***

Return Policy

Due to sensitive and fragile nature of our teas and teawares, Mauna Kea Tea will not accept the return of any tea or goods without authorization. Authorization can be obtained by calling 808-775-1171 or email at info(at)maunakeatea.com.

If you received a wrong order, or any missing or damaged goods in your order by our mistake, we will give full credit.

If you are unsatisfied with your order, you may first call or email us within 30 days of your order date. You may do this by calling or emailing us with your name, the invoice number, and nature of the problem.

All promotional items, special orders and sales are non-refundable. Authorized returns are subject to a 10% restocking fee.

Please note that we do not accept returns on our tea leaf due to perishable nature of tea. If you have any questions or concerns about our teas, please contact us by phone or email.